FAQ

Why are you not charging tax?

  • As a friendly small business in Canada, we want to let you know that we're currently operating below the mandatory registration threshold for tax collection, which is based on our annual revenue. This means, at this time, you won't see any additional taxes on your purchases with us.

Are your products you sell authentic?

  • Absolutely! We take pride in offering exclusively authentic products. Our inventory is sourced directly from reputable suppliers in Korea, who also provide to major beauty retailers across North America. This ensures that every item we sell is genuine and of the highest quality.

Why don’t you include the full ingredient lists? 

  • Maintaining complete ingredient lists can be a complex task due to the ever evolving nature of product formulations that are constantly changing. Thankfully, there are some friendly websites out there, like Skincarisma: https://www.skincarisma.com/ and IncideCoder: https://incidecoder.com/ to name a few, that are entirely dedicated to the mission of keeping these lists up-to-date and accurate. These platforms are like your trusty friends in the world of skincare, making it a breeze for you to access and double-check the exact ingredients in your favorite products. We warmly encourage you to make good use of these websites to gain a crystal-clear understanding of what goes into your skincare items. 

How does pick-up work?

  • We've got a convenient local pick-up option right by the Joyce Skytrain station. Just choose the "pick-up" option during checkout, select your preferred time and date, and we'll have your products all set and ready for you. Happy shopping! 🌟
  • Please visit this page our How to Order for Pick- up: https://seoulsistersbeauty.ca/pages/how-to-order-for-pick-up for more details on how to order for pick-up. 

Do you offer shipping? How much is shipping?

Do you accept refunds or exchanges?

  • Once a product has been purchased, we are unable to provide refunds as our policy strictly adheres to this principle. However, we do handle refund and exchange requests on a case-by-case basis, specifically for products that have not been opened. This approach allows us to consider individual circumstances and ensure fairness in our resolution process. We are committed to customer satisfaction and will do our best to accommodate your needs within the confines of our policy.